Prices/Fees at Not Just Bendy

Our interim fee structure:

Please find below our fee structure as of 1st July 2024 and prior to 22nd September 2025:

Principal Physiotherapist – Sharon Hennessey

• Initial Appointment (75min therapy | 15min notes): $399
• Follow-Up Appointment (50min therapy | 10min notes): $247
• Follow-Up Appointment (37min therapy | 8min notes): $193
• Follow-Up Appointment (25min therapy | 5min notes): $133

Senior Physiotherapists – Maria, Belinda, Marlisa, Elissa, Ariel & Kevin

• Initial Appointment (60min therapy | 15min notes): $299
• Follow-Up Appointment (50min therapy | 10min notes): $230
• Follow-Up Appointment (37min therapy | 8min notes): $180
• Follow-Up Appointment (25min therapy | 5min notes): $124

Associate Physiotherapists – Gloria & Keyi

• Initial Appointment (60min therapy | 15min notes): $269
• Follow-Up Appointment (50min therapy | 10min notes): $215
• Follow-Up Appointment (37min therapy | 8min notes): $167
• Follow-Up Appointment (25min therapy | 5min notes): $115

Emerging Physiotherapists – Tina

• Initial Appointment (60min therapy | 15min notes): $242.49
• Follow-Up Appointment (50min therapy | 10min notes): $193.99
• Follow-Up Appointment (37min therapy | 8min notes): $145.49
• Follow-Up Appointment (25min therapy | 5min notes): $96.99

Exercise Physiologist – Avery

• Initial Appointment* (60min therapy | 15min notes): $227
• Follow-Up Appointment (50min therapy | 10min notes): $182
• Follow-Up Appointment (37min therapy | 8min notes): $134
• Follow-Up Appointment (25min therapy | 5min notes): $95

* Note: Initial appointments with our Exercise Physiologist are required for all new clients to Not Just Bendy, or for clients who have not attended our practice in the last 6 months.

Classes

4 person group supervised by our Physiotherapist or Exercise Physiologist
Private health rebates may be available for these groups^

Balanced & Strong Group Exercise Group

$62 (up to 50 minutes)

At Not Just Bendy, we are dedicated to providing exceptional care tailored to meet a diverse range of needs and preferences. Understanding that each client’s journey and requirements are unique, we have established a tiered pricing structure to ensure accessibility and specialized care for everyone.  

Our tiered system allows clients to choose from a rage of physiotherapists and exercise physiologist– each with varying levels of experience and expertise in hypermobility and related areas. From our highly experienced Principal Physiotherapist to our emerging talents, every tier guarantees the highest standard of care and dedication. Explore our tiers to find the perfect match for your physiotherapy and exercise physiology needs. 

Senior Physiotherapists: With years of physiotherapy experience and over 100 complex hypermobility cases handled, our Senior Physiotherapists bring deep knowledge and a significant client following. They are highly sought after and often booked in advance.

Associate Physiotherapists: Trained extensively in our detailed Not Just Bendy system, these physiotherapists confidently handle a wide range of complex cases, with ready access to senior team members for additional support.

Emerging Physiotherapists: As our newest team members, these registered physiotherapists are closely mentored by senior staff and personally trained by Sharon Hennessey. This tier is ideal for clients seeking quality care at an accessible price point, especially during the therapists’ initial time at Not Just Bendy, a period focused on building confidence and dedication to client care.  Be assured that the staff member will be getting additional support from our senior team in the background.

Your first two sessions will include detailed questioning, a physical assessment, and the beginning of treatment. Follow-up appointments build on this with ongoing assessment, education, and treatment tailored to your needs.

Initial Assessment (75 minutes total)

• Pre-Appointment Review (5 minutes) : Before we meet, we dedicate time to thoroughly review your online assessment form. This helps us gain a comprehensive understanding of your situation and prepare for our session.
• In-Person Assessment (60 minutes):
  • Detailed questioning about your goals and main problems, focusing on joint and muscle issues.
  • A review of your body’s systems to understand how they may relate to hypermobility.
  • General advice on managing hypermobility and, time permitting, starting a physical assessment. The extent of physical assessment during this initial meeting varies based on individual complexity.
• Post-Session Documentation (10 minutes): After our meeting, we allocate time to comprehensively document your session and plan the next steps in your treatment.  This time will likely include a letter to your referring practitioner (this may be completed after the second session if more information is required).

Second Appointment (60 minutes total)

• Session with Physiotherapist (50 minutes): This follow-up session is crucial for:
  • Completing your full assessment including the most impactful joint/muscle issues
  • Providing in-depth education about your condition.
  • Trialing products/braces/taping that may be of assistance
  • Initiating your treatment including hands on and/or exercise/rehabilitation program.
  • Treatment plan and recommendation for ongoing appointments.
• Post-Session Documentation (10 minutes): After our meeting, we allocate time to comprehensively document your session and plan the next steps in your treatment.

Ongoing Appointments

• The frequency and length of subsequent appointments (30-60 minutes) are personalised based on factors like your progress, travel requirements, financial considerations, and the level of support you need.

We are committed to a patient-centered approach and encourage open communication throughout your treatment journey. If you have any questions or require further details, please feel free to contact us.

Please be aware if Sharon Hennessey takes you on as a new patient the initial appointment session with be 90 minutes.

At Not Just Bendy, prior to your first booking, we will send you an online questionnaire where we ask you a variety of questions about your goals and conditions.  This will take you 10-20 minutes to complete and gives us a lot of important information to consider.

Initial Assessment (75 minutes total)

• Pre-Appointment Review (5 minutes): Before we meet, we dedicate time to thoroughly review your online assessment form. This helps us gain a comprehensive understanding of your situation and prepare for our session.
• In-Person Assessment (60 minutes):
  • Detailed questioning about your goals and main concerns, focusing on joint, muscle, and movement-related issues.
  • A review of your body’s systems to understand how they may relate to hypermobility.
  • General advice on managing hypermobility and, time permitting, starting a physical assessment. The extent of physical assessment during this initial meeting varies based on individual complexity.
• Post-Session Documentation (10 minutes): After our meeting, we allocate time to comprehensively document your session and plan the next steps in your treatment. This time will likely include a letter to your referring practitioner (this may be completed after the second session if more information is required).

Second Appointment (60 minutes total)

• Session with Exercise physiologist (50 minutes): This follow-up session is crucial for:
  • Completing your full assessment
  • Initiating your treatment including exercise/rehabilitation program.
  • Treatment plan and recommendation for ongoing appointments.
• Post-Session Documentation (10 minutes): After our meeting, we allocate time to comprehensively document your session and plan the next steps in your treatment.
• The frequency and length of subsequent appointments (30-60 minutes) are personalised based on factors like your progress, travel requirements, financial considerations, and the level of support you need.

Your first two sessions will include detailed questioning, a physical assessment, and the beginning of treatment. Follow-up appointments build on this with ongoing assessment, education, and treatment tailored to your needs.

In 2023, we faced challenges, including the resignation of several staff members due to burnout. This has highlighted the need for us to reassess our working model, especially given the complexity and unique needs of our clients, particularly those with complex hypermobility conditions. Our commitment to providing exceptional care includes ensuring the well-being of our dedicated team. 

To address these challenges, we are including in our consultations, times for comprehensive documentation. This is vital for ensuring treatment continuity, monitoring client progress, and meeting legal requirements set by our governing body. 

This is a crucial step towards enhancing the care we provide and supporting the health and balance of our staff. We believe these adjustments will help us continue to offer the high-quality service you expect from us. 

Payment Methods at Not Just Bendy 

At Not Just Bendy, we strive to make our payment process as convenient and flexible as possible for our clients. We accept the following payment methods: 

1. Cash: For those who prefer traditional payment methods, we accept cash payments. 

2. Card Payments: We accept most major debit and credit cards. Please note, however, that we do not accept American Express. There is a 1% surcharge applied.  

3. Afterpay: To provide more flexibility, we offer Afterpay services, allowing clients to receive treatment immediately and pay for it over four equal instalments, due every two weeks. To use Afterpay services, clients need to sign up to the Afterpay app prior to attending their appointment. This can be easily done through the Afterpay website or mobile app. 

Payment is required at the time of treatment. 

Payments through other types of funding

1. Private Health Insurance
   • At Appointment: Bring your insurance card to claim on the spot and pay only the gap. 
   • Rebate Entitlement: Check with your health fund for specific rebate details as they vary by provider and coverage level. 
2. Medicare
   • GP Chronic Condition Management Plan: Bring your GPCCMP referral and Medicare card. We do NOT Bulk Bill – you pay our scheduled prices listed above. 
   • Payment Requirement: Full payment required at appointment; then we lodge your claim. Rebate only $61.80/session (as of July 2025, subject to change). 
   • Safety Net Rebate: Potential higher rebate after reaching annual safety net (up to 85% of the fee). 
   • Note: Cannot claim both through Medicare and private health insurance for the same service. 
   • It is the responsibility of the client to keep track of how many allied health sessions they have accessed each calendar year outside of the Not Just Bendy Practice 
3. Workers Compensation or Third Party Insurance
   • Initial Requirements: Medical practitioner referral, Insurance details, and claim number. 
   • Pending Claims: Pay per session until the claim is approved; invoices provided for reimbursement. 
   • Possible Gap Fee: Check with insurer or WorkSafe for scheduled fees;  Gap fees for our service may apply 
4. NDIS
   • Self-Managed Participants: Standard private rates apply; receipts provided for portal claims. 
   • Plan-Managed Participants: NDIS Pricing Arrangements and Price Limits; invoices sent to plan management after support provision. 
   • Additional NDIS Information: 
     • Travel: Pro rata billing up to 30 mins per journey; shared costs for final participant’s return journey.
     • Report Writing & Non-Face-to-Face Activities (including notes, team liason): Charged pro rata at the hourly rate. 
     • Cancellations: 
       • Self-Managed Participants: Less than 24-hour notice incurs 100% charge of the session cost 
       • Plan-Managed Participants: Less than 48-hour business days notice incurs 100% charge of the session cost 
     • Service Agreements: Required to receive services for plan-managed participants